Question 1

What is Pattern Poole?

Accepted Answer

Pattern Poole is an independent digital pattern label created in Sydney, Australia. Our quilt patterns are designed by Monica Poole, who has over 35+ years of experience in the patchwork and quilting industry and is a trained fashion designer and pattern maker. Our quilt-as-you-go patterns include instructions for creating the quilt top and constructing the design quilt as you go. We have a range of YouTube tutorials to assist you. Our raw edge applique patterns are designed by Alaura Poole and are created using her signature mosiac style of applique, with simple shapes suitable for all levels of sewing. You can sample our work below.

Watch the video to see our free string quilt-as-you-go tutorial and click the pattern below to download and sample our work.

Question 2

How do I receive my digital pattern?

Accepted Answer

Once you have purchased your pattern, you will receive a link at the checkout to download and save your PDF pattern to your device. You will also receive an email with the link; please check your spam folder. You have 30 days to download the pattern before the link expires and will receive a reminder email 26 days after purchase. If you need help saving your pattern or it is lost, don't worry; you can always email us, and we will happily resend you the link. The 30-day expiry is an automatic feature on our website, and we understand that technology doesn't always behave, so, please send an email to studio@patternpoole.com for any assistance you require.

Question 3

How do I download my digital pattern?

Accepted Answer

To download digital patterns, you need Adobe Acrobat Reader on your device. Adobe Acrobat Reader is free, and you can download it from the Adobe website. Click the link to download the file. Some internet browsers may give a warning message, but we ensure the pattern is safe to download. Once you have downloaded the file, you can open it by:
First, navigate to the downloads folder where the PDF file is located on your computer.
Find the PDF file you want to open.
Right-click on the PDF file. A menu will appear.
In the menu, select "Open With" and then select "Adobe Acrobat" or "Adobe Acrobat Reader" from the list of programs.

Note: If you don't see Adobe Acrobat in the list, you may need to install it on your computer. You can download it from the Adobe website.

Please try using our free patterns as a test to see if your device is compatible, as we do not offer a printing and shipping service. You can find them here:

Question 4

What printer settings do I use?

Accepted Answer

Our patterns are compatible with both letter and A4 paper sizes. Please tick the 'print to actual size' box when printing to ensure all pattern pieces are correct.

Question 5

I have an issue with my order, what can I do?"

Accepted Answer

Send us an email and we'll sort it out for you ASAP.

Question 6

I have bought and paid for a PDF pattern; how long will it take to receive it?

Accepted Answer

A link is instantly provided at the check out upon payment, and an email with the link will also be sent immediately after your order. Please check your spam folder.

Question 7

I have used PayPal Pay in Four and have not received my email with the link to the pattern:

Accepted Answer

PayPal Pay in Four requires verification first before links are sent. If you are using Pay in Four for the first time, the verification process can take up to 3 business days. If you have any issues, please email us at studio@patternpoole.com

Question 8

Can I photocopy your patterns or send PDF patterns to other people?

Accepted Answer

No, this is a breach of copyright and theft of our intellectual property.

Question 9

Can I make your patterns to sell at markets?

Accepted Answer

You can make and sell our patterns on a small hobby business scale of no more than 10 items at a time. The item must have a swing ticket that mentions that it is a Pattern Poole Design with our website: www.patternpoole.com 
Please tag Pattern Poole in your social media postings, we would love to see your work. Our designs cannot be mass manufactured on a professional level. Please email us for more information.

Question 10

Do you have a store I can visit?

Accepted Answer

No, however, please subscribe to our email newsletter or follow us on Facebook to stay up to date on any events we will be hosting where you can visit us.

Question 11

How can I find out about your workshops?

Accepted Answer

When we have workshops planned we advertise them on our webiste, facebook and email newsletter. Currently we do not have any planned but please subscribe to our newsletter to never miss an update.

Question 12

I can't download your free pattern. What do I do?

Accepted Answer

Sorry, you are having trouble! Our free pattern are designed to see if our PDF patterns will be compatible with your device. 
If you are having trouble downloading the pattern here are some tips below:
 
1. Check the device you are using:
Do you have the most updated operating system on your PC? 
check out this article to see if your windows operating system is up to date.
 
2. If you are using an Andriod device make sure you have a PDF reader app. Check out this article to see how to download.
 
3. If you are using an apple device make sure your device is updated with the current operating system. Check out this article.
 
4. Make sure you are using the latest version of your chosen search engine. 
We recommend using the latest version of google chrome
Check out this link to read more.

Still having problems?
Please email us! studio@patternpoole.com

Question 13

I am getting an error message that your PDF patterns are encrypted or password protected.

Accepted Answer

Sorry, you are experiencing this issue!
I can understand it must be very frustrating. 
 
Some of the reasons are as follows. 
 
1. If you are downloading the PDF from an email this can be because your Antivirus firewall is up. If you are tech-savvy, drop your firewall while downloading and instantly put it back up. You could be receiving this error message because we use a cloud-based application to send out automated emails and your firewall may not recognise it. Email us if you need more help, studio@patternpoole.com

2. Your software is out of date - please ensure you are using the latest version of Adobe PDF on your PC and make sure your PDF readers on tablet and phone is up to date.

3. Use an up to date web explorer such as Google Chrome. Read more here. 
4. If you are still having issues and consider your self rather tech-savvy check out on this article for troubleshooting issues with PDFS.
 
If you need more help please email us and we will be happy to assist. 
​​​​​​​studio@patternpoole.com

Question 14

Can I get a refund?

Accepted Answer

Our PDF patterns are non-refundable, please choose carefully before purchase or try out a few of our free patterns first to ensure our PDF patterns are compatible for you. 
Find free patterns here (scroll down to see the dog and cat patterns)

If you have purchased physical products and would like a refund please email us to discuss studio@patternpoole.com

Question 15

Do you sell printed patterns and products?

Accepted Answer

Our business was founded in 2002 as a printed pattern company. However, since 2020, we have made the decision to go digital, as this allows us to focus on our YouTube tutorials. We currently do not sell printed patterns and products. We have plans to sign with a distributor in 2024, and you will see some of our designs at your favourite quilt stores. If you have a quilt store you wish to stock our patterns, please email us at studio@patternpoole.com

Question 16

I have not received my email with the link to download the pattern:

Accepted Answer

Please check your spam folder, and if you purchased the pattern using PayPal, the link will be sent to the email connected to your PayPal account.

Question 17

My PDF pattern link expired before I could download the patterns, what can I do?

Accepted Answer

No problem, we know life gets busy, so please email us with your order number at studio@patternpoole.com

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